IASUS CONCEPTS
Warranty Services
Last Updated: July 22, 2026
IASUS Concepts Ltd. (“IASUS Concepts,” “we,” “us,” “our”) stands behind the quality of our products. This Warranty Policy explains what is covered, what is not covered, and how to request warranty service. Please read this policy carefully before submitting a warranty claim.
WARRANTY COVERAGE
IASUS Concepts provides a limited warranty on all products purchased directly from IASUS Concepts or authorized dealers. The warranty covers manufacturing defects in materials or workmanship under normal use during the applicable warranty period. The warranty period begins on the date of delivery as shown on the carrier’s tracking record.
WHAT IS COVERED
The limited warranty covers:
- Manufacturing defects
- Component failures not caused by misuse
- Defects in materials or workmanship
- Malfunctions occurring under normal, intended use
If a defect is confirmed, IASUS Concepts will, at our discretion:
- Repair the product,
- Replace the product with an equivalent item, or
- Issue a refund if repair or replacement is not possible
All warranty decisions are made solely by IASUS Concepts.
WHAT IS NOT COVERED
The warranty does not cover:
- Damage caused by misuse, abuse, or improper installation
- Damage caused by modification, alteration, or tampering
- Damage caused by accidents, impacts, or environmental exposure
- Damage caused by mounting adhesives, velcro, or third party accessories
- Normal wear and tear
- Cosmetic damage that does not affect functionality
- Damage caused by unauthorized repairs
- Products purchased from unauthorized sellers
- Products used in a manner inconsistent with their intended purpose
Items showing significant use or wear are not eligible for warranty service.
WARRANTY CLAIM PROCESS (RMA REQUIRED)
All warranty claims require an RMA (Return Merchandise Authorization) number.
How to Begin a Warranty Claim
- Fill out and submit our RMA form.
- Once approved, you will receive an RMA number and return instructions.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Write the RMA number clearly on the outside of the package.
- Ship the item using a traceable and insurable method. IASUS Concepts is not responsible for items lost, damaged, or seized during return shipment.
Shipping Costs
- For approved warranty defects, IASUS Concepts will cover return shipping of the repaired or replaced item.
- Customers are responsible for shipping the item to IASUS Concepts unless otherwise stated.
- If the item is found not defective, return shipping costs and any applicable fees are the customer’s responsibility.
INSPECTION & PROCESSING TIME
Once received, your item will undergo a full technical inspection. This process may take 4-6 weeks depending on workload and product complexity. Warranty decisions are based on the results of this inspection.
WARRANTY REPLACEMENT SHIPPING TIME
Warranty replacement items typically require a minimum of 6 weeks for processing and delivery. Shipping timelines may vary depending on carrier availability and destination.
INCORRECT OR INCOMPLETE WARRANTY RETURNS
Additional fees may apply if:
- Accessories or components are missing
- Packaging is incomplete
- The product is returned without an RMA number
- The product is returned outside the approved RMA window
IASUS Concepts reserves the right to reject warranty claims that do not follow the required process.
WARRANTY LIMITATIONS
The limited warranty is valid only for the original purchaser and is non transferable.
IASUS Concepts is not responsible for:
- Damage caused by customs inspection
- Products seized or destroyed by customs
- Damage caused by natural disasters or unforeseen circumstances
- Loss, damage, or delays caused by postal services
- Customs duties, taxes, or import fees
Customers are responsible for understanding local import regulations.
FAILED DELIVERY / RETURNED WARRANTY ITEMS
If a warranty replacement shipment is returned to us due to:
- Incorrect address
- Incorrect phone number
- Missed delivery attempts
- Refusal of the package
- Failure to pay customs fees or duties
The customer is responsible for:
- Return shipping costs
- Duties and taxes
- Reshipment costs
Warranty service may be delayed until these fees are paid.
U.S. CUSTOMERS: IMPORT FEES MAY APPLY
Due to updated U.S. tariffs, warranty replacement shipments may incur customs duties or import fees upon delivery. These charges are not included and are collected by U.S. Customs.
If customs fees are not paid or the package is rejected:
- Return shipping costs and customs fees will be deducted from any applicable refund
- If fees exceed the product value, no refund will be issued
DISCLAIMER
IASUS Concepts reserves the right to:
- Modify warranty terms at any time
- Refuse warranty service for products that do not meet eligibility requirements
- Cancel any warranty claim involving fraudulent information or tampering
- Products, packaging, and specifications may change without notice.
Last Updated: July 17, 2026
All IASUS throat mic and audio systems come with a One Year Limited Warranty. To be eligible for warranty service, you must retain your original proof of purchase, and the item must have been purchased directly from IASUS Concepts (via our website or our official Iasus Concepts storefront on Amazon) or from another authorized reseller. Products purchased from third-party or unauthorized sellers on Amazon or other marketplaces; including used, refurbished, or “other seller” listings not fulfilled by IASUS Concepts are not eligible for warranty coverage.
What This Warranty Covers
Iasus Concepts Ltd. warrants that Noise Terminator and audio products sold by us or our authorized resellers are free from defects in materials and workmanship under normal use for one year from the original date of purchase. This warranty applies to the original purchaser only, when accompanied by a dated sales receipt showing the name of the company from which it was purchased.
To the fullest extent permitted by applicable law, this warranty is in place of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. Nothing in this warranty excludes or limits any statutory consumer guarantee or protection that cannot be waived under the laws of your jurisdiction.
What This Warranty Does Not Cover
- Damage from improper operation, misuse, or neglect, including dropping the product on hard surfaces, exposure to extreme humidity or heat, or acts of nature (lightning, floods, power surges, etc.)
- Products tested, adjusted, installed, maintained, repaired, or altered by anyone not expressly approved by Iasus Concepts Ltd.
- Products with missing components
- Coiled cords that are stretched, burned, torn, or cut
- Products purchased more than 12 months before the claim is submitted
- Products without a valid proof of purchase
- Shipping costs for sending the item in for service
- If, after inspection and testing, no covered issue is found, the customer is responsible for return shipping costs
To Register Your Warranty
If you meet our eligibility requirements, you must register your product using the webform below in order to receive warranty service. Registration must be completed within 30 days of your dated receipt. We reserve the right to refuse late registrations, at our sole discretion.
To Get Warranty Service
Contact our customer service department through our Contact Us page. Once you’ve done so, you’ll receive instructions on how to ship the product to Iasus Concepts Ltd. or one of our designated service centers. If instructed to ship the product, you must ship it with freight, duties, and insurance prepaid. You must include:
- A copy of your dated sales receipt
- A fully completed Return Materials Authorization (RMA) form
Once an RMA case number is issued, the package must be shipped within 14 days. Packages not shipped within this period will be considered invalid and will not be processed.
If the reported issue is not covered by warranty, we will inspect the product and provide you with a cost estimate for repair before proceeding. We will not begin any chargeable repair without your approval. If you decline the estimate, you will be responsible for return shipping costs, and the product will be returned to you unrepaired.
Timeline: Warranty claim processing (inspection and repair/replacement decision) generally takes 2–4 weeks, depending on claim volume and complexity. If a replacement unit is issued, delivery typically takes an additional minimum of 6 weeks. Total time from claim submission to receiving a replacement may be up to 10 weeks or more in some cases. We appreciate your patience as we work through each claim.